Refund Policy
Thank you for shopping with Eco Cooler. We take pride in the quality of our products and aim to ensure our customers are always satisfied. Please read our No Refund Policy carefully before making a purchase.
No Refund Policy
We do not offer refunds for any purchases unless the product is received in a damaged condition.
Damaged Items
If you receive a damaged product, please contact us within 14 days of receiving your order. To be eligible for a refund or replacement, you must meet the following conditions:
- Notification: Contact our customer service team at contact@theecocooler.co.uk within 14 days of delivery.
- Proof of Damage: Provide detailed photos of the damaged product and the packaging it arrived in.
- Return of Item: Upon approval, we may request that you return the damaged item. We will provide instructions for the return process.
Processing Refunds
Once your damaged item is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain number of days.
Contact Us
For any questions or concerns regarding our No Refund Policy, please contact our customer service team:
Eco Cooler Team
Email: contact@theecocooler.co.uk
Website: www.theecocooler.co.uk
We appreciate your understanding and thank you for your business.